MY PILOT LOG Terms and Conditions

Our Terms

These Terms explain how you may use the My Pilot Log Platform ( https://www.mypilotlog.co.uk) and all applications related, including Android and IOS applications.
These terms are also made up of our Privacy Policy

References in these Terms to the Site includes the following websites and all associated subdomain and web pages and applications:

mypilotlog.co.uk, mypilotlog.com, and My Pilot Log iOS and Android Apps

You should read these Terms carefully before using the Site.

By accessing or using the Site or otherwise indicating your consent, you agree to be bound by these Terms and the documents referred to in them.

If you do not agree with or accept any of these Terms, you should stop using the Site immediately.

If you have any questions about the Site, please contact us by:

e-mail: mypilotlog@gmail.com or

use our webchat available or the Accounts and Preferences page, or use the contact for which can be accessed and the bottom of any page of this site

Definitions

Content

means any text, images, video, audio or other multimedia content, software or other information or material submitted to or on the Site;

Terms

means these terms and conditions of use as updated from time to time;

Intellectual property rights

means rights such as copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world);

Unwanted Submission

has the meaning given to it in the section entitled "submitting information to the site";

Acceptable use policy

means the policy (https://mypilotlog.co.uk), which governs your permitted use of the Site;

We, us or our

means MY PILOT LOG

References to us in these Terms also includes any group companies which we may have from time to time.

You or your

means the person accessing or using the Site or its Content.

Your use of the Site means that you must also comply (where applicable) with:

our Acceptable use policy

We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to check these Terms of Use periodically for changes. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes.

Using the Site

The Site is for your personal and non-exclusive use only. As long as you comply with these Terms of Use MY PILOT LOG grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Site.

You may not use any "page-scraper", "robot", "spider", "deep-link" or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, copy, acquire, or monitor any part of the Site, or in any way reproduce or circumvent the navigational structure or presentation of the Site or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Site.

You may not attempt to gain unauthorized access to any part or feature of the Site, or any other systems or networks connected to the Site or to any of our servers, or to any of the services offered on or through the Site, by password "mining", hacking or any other illegitimate means.

You may not scan, probe or test the vulnerability of the Site or any network connected to the Site, nor breach the security or authentication measures on the Site or any network connected to the Site.

You may not reverse look-up, trace or seek to trace any information on any other user of or visitor to the Site, or any other customer of ours, to its source, or exploit the Site or any service or information made available or offered by or through the Site, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than your own information, as provided for by the Site.

You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Site or our systems or networks, or any systems or networks connected to the Site.

You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Site or any transaction being conducted on the Site, or with any other person's use of the Site.

You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to us on or through the Site or any service offered on or through the Site. You may not pretend that you are, or that you represent, someone else, or impersonate any other individual or entity.

You may not use the Site or any Content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes our rights or those of others.

You are responsible for compliance with local laws where they are applicable when accessing this site from outside the United Kingdom

You agree that you are solely responsible for:

(i) all costs and expenses you may incur in relation to your use of the Site; and

(ii) keeping your password and any other account details confidential.

Our service is not targeted towards, nor intended for use by, anyone under the age of 18. If you are under the age of 18, you are not permitted to use our services.

We seek to make the Site as accessible as possible. If you have any difficulties using the Site, please contact us at mypilotlog@gmail.com.

We may prevent or suspend your access to the Site if you do not comply with any part of these Terms, any terms or policies to which they refer or any applicable law.

Free Trial and Membership

Upon registration you will get a free trial status. The free trial period is a duration of 1 Month from the date of registration and will give you full access and use of our website and apps.
Free trial eligibility is determined by MY PILOT LOG at its sole discretion and we may limit eligibility to prevent free trial abuse. We reserve the right to revoke the free trial and put your account on hold in the event that we determine that you are not eligible. We may use information such as IP address, method of payment or an account email address used with an existing or recent membership to determine eligibility.

At the end of the free trial, if you have not purchased a subscription then your account will be set to inactive and you will not be able to use any features of the site. You will be able to login manage your Account and Preferences.

If you decide to purchase a subscription during the trial period then the trial will remain active and your paid membership will start from the end of the trial end date. However payments may be taken earlier than this date.

If you decide to purchase a yearly subscription, My Pilot Log will continue to charge you yearly until you cancel your membership.

Only one subscription if required to give you full access to the My Pilot Log Platform

Billing Cycle

The subscription fee for the MY PILOT LOG website and Apps and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged on a yearly basis to your preferred Payment Method.

Payment Methods

Payment for My Pilot Log are taken using Stripe or Apple/ Google in-app purchases and therefore are subject to their Terms and Conditions. In the event of your payments being declined for whatever reason, we reserve the right to cancel/ delete or suspend your account until the payments have been cleared. You agree that any payments made to My Pilot Log may be subject to foreign transaction fees, service fees and any other fees that may be applicable to you card vendor.

A user can choose to pay yearly in 3 currencies: £25, €30, or $34 Per Year

Cancellation

You can cancel your membership at any time, and you will continue to have access to the My Pilot Log site until the end of your yearly billing period. If you do not renew your subscription then your account will become inactive until a new subscription is purchased. All your data will remain for 1 year without an active subscription until it is deleted. If you deleted your account and still have a subscription active, then it is your responsibility to ensure any billing agreements are cancelled for your Preferred Payment Method. To cancel, go to the "Your Account" page and click the unsubscribe button. Your account will be updated shortly after and you will receive an email confirmation. You can also contact us to cancel your subscription

Changes to the Price and Service Plans

We may change our subscription price however, any price changes or changes to our service plans will apply to you no earlier than 30 days following notice to you.

Your Account

The user who created the My Pilot Log account and whose Payment Method is charged (the "Account Owner") has access and control over their My Pilot Log account. You are responsible for keeping your details up to date and providing use with correct details about you. We can terminate your account or place your account on hold in order to protect you and My Pilot Log from fraudulent activity.

Ownership, use and intellectual property rights

This Site and all intellectual property rights in it, including but not limited to any Content, are owned by us, our licensors or both (as applicable). We and our licensors reserve all of our and their rights in any intellectual property in connection with these Terms. This means, for example, that we and they remain owners of them and free to use them as we and they see fit.

Nothing in these Terms grants you any legal rights in the Site other than as necessary to enable you to lawfully access the Site as intended and authorized by us. You agree not to adjust to try to circumvent or delete any notices contained on the Site (including any intellectual property notices) and in particular in any digital rights or other security technology embedded or contained within the Site.

My Pilot Log takes no responsibility for any data lost, corrupted or rendered unreadable due to software and hardware and infrastructure failure of the My Pilot Log Platform. The My Pilot Log platform provides Users with multiple methods of backing up there own data including PDF reports and Excel exports. It is the user's responsibility to make regular back-up of there own data and it is recommended by My Pilot Log to take regular backups periodically

Submitting information to the Site

Accuracy of information and availability of the Site

While we try to make sure that the Site is accurate, up-to-date and free from bugs, we cannot guarantee that it will be. Furthermore, we cannot guarantee that the Site will be fit or suitable for any purpose.

While we try to make sure that the Site is available for your use, we do not promise that the Site is available at all times nor do we promise the uninterrupted use by you of the Site.

The My Pilot Log website may vary by device and browser, and functionalities and features may also differ between devices browser. You acknowledge that the use of the service may require third party code that is subject to third party licenses. Your also acknowledge that My Pilot Log cannot operate without a reliable internet connection.

You agree that you may automatically receive updated versions and features of the My Pilot Log website and Apps. This is to allow you the user to get the full potential out of the My Pilot Log platform

Hyperlinks and third party sites

The Site may contain hyperlinks or references to third party websites other than the Site. Any such hyperlinks or references are provided for your convenience only. We have no control over third party websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party website does not mean that we endorse that third party's website, products or services. Your use of a third party site may be governed by the terms and conditions of that third party site.

Events beyond our control

We shall have no liability to you for any breach of these Terms caused by any event or circumstance beyond our reasonable control including, but not limited, lock-outs, breakdown of systems or network access, injury or incapacitation of site owners and administrators.

Rights of third parties

No one other than a party to these Terms has any right to enforce any of these Terms.

Communications

We will send you information relating to your account (e.g. payment authorizations, invoices, changes in password or Payment Method, confirmation messages, notices) in electronic form only, to your registered email or the email provided by your payment provider. We may also contact you to give you information on any major feature and usage updates.

Disputes

We will try to resolve any disputes with you quickly and efficiently.

If you are unhappy with us please contact us as soon as possible.

Relevant laws United Kingdom will apply to these Terms.

MY PILOT LOG Privacy Policy

This privacy policy will explain how MY PILOT LOG uses the personal data we collect from you when you use this website and all applications related to this site including Android and IOS applications. This privacy policy compliments the Terms And Conditions of My Pilot Log

Topics:

What data do we collect?
How do we collect your data?
How will we use your data?
How do we store your data?
Marketing
What are your data protection rights?
What are cookies?
How do we use cookies?
What types of cookies do we use?
How to manage your cookies
Privacy policies of other websites
Changes to our privacy policy
How to contact us

What data do we collect?

MY PILOT LOG collects the following data:

Personal identification information (Name, email address)
Payment details such as subscription date and payment method and the credentials used to make payments. Card details and user addresses are not collected by MY PILOT LOG but may be stored by the Payment Provider

How do we collect your data?

You directly provide MY PILOT LOG with most of the data we collect. We collect data and process data when you:

Register online and or Purchase a Subscription
Voluntarily complete a customer survey or provide feedback on any of our message via email.
Voluntarily complete a contact us for any account issues or questions via our contact us form
Use or view our website via your browser’s cookies.

How do we store your data?

MY PILOT LOG securely stores your data on Amazon Web Services servers.
.

What are your data protection rights?

MY PILOT LOG would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request MY PILOT LOG for copies of your personal data.

The right to rectification – You have the right to request that MY PILOT LOG correct any information you believe is inaccurate. You also have the right to request MY PILOT LOG to complete the information you believe is incomplete.

The right to erasure – You have the right to request that MY PILOT LOG erase your personal data, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:

mypilotlog@gmail.com

Cookies

Cookies are text files placed on your computer or device to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology. Cookies can also be used for the normal functioning of a site

How do we use cookies?

MY PILOT LOG uses cookies in a range of ways to improve your experience on our website, including:

Keeping you signed in
Understanding how you use the website
Functionality
Analytics

What types of cookies do we use?

There are a number of different types of cookies, MY PILOT LOG uses:

Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what view or time units you prefer and location you are in. A mix of first-party and third-party cookies are used.

Performance Cookies:

We use these cookies, Primarily Google Analytics cookies, to collect information on how users use this site. We collect information such as which web pages are clicked, number of web pages visited, time spent on the website and any errors which occur. This data is used to then make changes to the site to improve user experience. Note that we have set up Google analytics to avoid your identification by masking the IP address of anybody using this site.

We also use cookies from Hubspot to collect information on how users use this site and to allow users to use the Chat Support.

How to manage cookies

You can set your browser not to accept cookies. However, if you choose to refuse cookies you may not be able to access the website properly and you may be prevented from accessing your account and or be prevented from full functionality of the website.

Payments

We use third-party services (Paypal, Stripe, Google Billing and Apple Pay) to process payments for any paid products and services. We won’t store or collect your payment card details. Any card details you give will go straight to our third-party payment provider, who use your personal information according to their Privacy Policy. To ensure your payment information is handled securely, they adhere to PCI-DSS standards, managed by the PCI Security Standards Council – a collaboration between brands like Visa, Mastercard, American Express and Discover.

Privacy policies of other websites

The MY PILOT LOG platform contains links to other websites such as and not limited to PayPal, Stripe, Google and Apple and Social Media Sites such as Facebook, Instagram. MY PILOT LOG policy applies only to our platform, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

MY PILOT LOG keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 07 July 2022.

How to contact us

If you have any questions about MY PILOT LOG privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: mypilotlog@gmail.com

General Questions and Initial Setup

Is there an app?

Yes My Pilot Log is available to download on the Apple App Store and Google Play Store

Will my local authority accept this Logbook?

The PDF reports are generated according to UKCAA, EASA, FAA, CASA, TCCA, NZCAA guidelines
Please contact us if you feel you need a different format or have any problems

Can I use MY Pilot Log offline?

Currently you need an internet connection to use MY Pilot Log
We are working on making more data and functionalities available offine, however currently we cannot promise this as a feature

Can I import flights from another Logbook?

Yes,visit the import page or you can naviagate there from the Preferences page and follow the instructions
If you need assistance please contact us or use the chat which is available on thepreferences and import page

Logbook Questions Flights

How can I add a Sim Session?

Naviagate to the Add Flight Page and on the top you will see an option to Add Sim

Can I Add Multiple Approaches?

Naviagate to the Add Flight Page and on the top you will see an option to Add Sim
Click on add Approches
Continue clicking "Add Approaches" to add more

Can I edit signatures?

No, once a signature is added it cannot be deleted or edited
This is requirement stated by certain authorities

How can I add Empty Rows?

On the Table View, you can find a (+) button in the actions column, select that to add an empty row below that flight
You can add as many empty rows as you want
Empty rows automatically show on PDF Reports/Exports

How can I change my table view?

Navigate to the Accounts and Preferences page
Select Preferences
Select your authority (This changes the table view to that authorities common format)
If enough requests are made for additional Table View Formats, then they will be implement quickly
New!!! Custom Table View: User can choose the layout they want in the order then want allowing you to fully replicate your paper logbook and add additional data columns

How can I edit my opening Totals?

Navigate to the Opening Totals page
Enter all your previus Totals and Update
Opening Totals included in PDF Reports/Exports
You can also access the opening totals page from the link on the bottom left of table view and links at the bottom of aircraft totals and grand totals

How can I use the Automatic Night Calculation feature?

To use this feature you must enter

Date
Departure Location
Arrival Location
Departure Time (Zulu)
Arrival Time (Zulu)

Once all the above info is entered, night should automatically be calulated
Changing any of the above fields will result in automatic adjustment of the night flight time

Airports Without ICAO code (Unidentified Airports)?

If an airport has no ICAO, simply type "ZZZZ" or type "Unidentified" into the field
Notes: Route maps will not display these airport and night time calc will not work
If however, you have unidentified airports that have its own special code, and you use that airfield a lot please let us know and we may be able to add it to the database so that the features above will also work

Aircraft

How can I multiple Aircraft at the Same Time?

Go to the Aircraft page
Click on "Add New Aircraft"
Add multiple Registrations Leave spaces between the registrations
eg. N44444 GXXXX N55555
Fill in the rest of the details and Add

The Aircraft I want doesn't exist?

Send us a message using the contact form and we will add it to the database if possible

How can I edit my Aircraft?

Go to the Aircraft page
Click the aircraft you want to edit
Click edit

How can I delete my Aircraft?

Go to the Aircraft page
Click the aircraft you want to delete
Click delete and confirm

How Can I hide and unhide aircraft and models?

To Hide:

Go to the Aircraft page
Click the aircraft you want to hide and select hide from the dropdown
Same applies to hide models

To Unhide:

Go to the Aircraft page
Scroll to the bottom of the page
Select "Show Hidden Aircraft"
Select the aircraf you want to unhide and select unhide from the dropdown
Same applies to hide models

Adding Microlight Aircraft that don't exist?

Enter Reg
Enter "Microlight" Into the Manufacturer Field
Enter "Microlight" Into the Model Field
Enter the model of Microlight into the Custom Model Name Field
Select Wing Type under More Options

Generating Reports, Filtering and Exporting

Can I filter multiple parameters at once?

Yes simply select all the options you want and search
Contact us and recommend more options

Why does it seem like some filter options are missing?

All filter options are based on your entries
This ensures only options relevent to you are show, keeping things simple

How can I generate a PDF report?

Navigate to the Filter Page
Select some filter if you want and click search
Click generate Report
Select your desired format and it will be downloaded
If you don't select any filters a report of your whole logbook will be created

Can I include signatures in reports?

Yes, simple select the "Include Signature" Option before you generate your report

How can I export my Logbook?

Navigate to the Accounts and Preferences page
Click on Import Export
Click on Export and a Excel .csv file will begin to download

Will my local authority accept the report?

The PDF reports are generated according to UKCAA, EASA, FAA, TCCA, CASA, NZCAA, ICAO guidelines
Please contact us if you feel you need a different format

Licences, Currency And Reminders

Will I receive email reminders?

Yes if you ticked the box when adding
You will receive a email reminder 1 Month before Expiry

Can I track currency?

The feature will be available soon which will allow use of custom made and generic currencies
Contact us if you have any suggestions

Subscription and Account

What Payment methods do you accept?

Payments are accepted Via Stripe, Google Billing and Apple Pay

Will my Subscription be automatically renewed?

Yes and you can cancel anytime, your membership will remain active until the membership end date

How do I update my card details?

Currently Paypal does not provide a way to do this without an account:

Click on Manage Billing from the accounts page and you can update payment methods

How do I cancel my Stripe Subcription?

Navigate to the Accounts and Preferences page
Click on "Manage Billing"
You can end your plan here
You can also contact us and we can cancel your plan for you
Your will receive a email confirmation shortly after

How do I cancel my Google Subcription?

Navigate to the Accounts and Preferences page or navigate to the subcriptions page on the Android App
Click Unsubscribe

How do I cancel my Apple Subcription?

Navigate to the Accounts and Preferences page or navigate to the subcriptions page on the iOS App
Click Unsubscribe and follow the instructions

How do I delete my data/account?

Navigate to the Accounts Page
Click on Delete
Select the option "Delete Your Data" or "Delete Your Account"
Any Delete actions cannot be reversed

How long will my data be kept I if dont renew/purchase a subscription?

Your data will be kept for 1 Year after which you account and data will be deleted

How secure is MY PILOT LOG?

Very, MY PILOT LOG is hosted using AWS (Amazon Web Services)
All data is stored securely on AWS servers
The IT infrastructure that AWS provides is designed and managed in alignment with best security practices and a variety of IT security standards. The following is a partial list of assurance programs with which AWS complies:
- SOC 1/ISAE 3402, SOC 2, SOC 3
- FISMA, DIACAP, and FedRAMP
- PCI DSS Level 1
- ISO 9001, ISO 27001, ISO 27017, ISO 27018
We also make daily backups onto our local machines

What is the pricing?

You can choose to pay in 3 currencies

£25 Per Year
€30 Per Year
$34 Per Year
Tax may be applied depending on the payment method you choose

Contact

How can I contact you?

On any page go to the bottom and select "Contact" and fill out the form
We will aim to respond within 24-48hr
You can also contact us using the Live chat available on the Accounts and Preferences, Imports and Home Page

Can I send you feedback and suggestions?

On any page go to the bottom and select "Contact" and fill out the form
Set the subject as Feeback or Suggestions